Guest Information

This property has the following check-in and check-out times and policies:

• Check-In: 3:00 PM
• Check-Out: 10:00 AM
• Late Check-out Hour: 12:00 PM
• Late Check-out Fees: $50.00
• Late check-out (after 10:00 AM and before 12:00 PM) may result in a fee.

Please note that you may check in any time after 3pm. If you plan to arrive after 9pm, please send us a note or give a call to let us know so that we may plan accordingly. Cleanliness is our highest priority! We need as much time as possible to clean and sanitize your accommodation to meet this goal. Please do not arrive early to check in unless prior arrangements have been made with our staff, as your access code will not be valid until 3pm. If you will be arriving later than 9pm, please be sure to let us know. Check-out is no later than 11am on the day of departure. If you feel that you will need any additional time, please let us know in advance.

Early Check-in: If available, early check in is 1pm, and must be requested and approved at least 72 hours prior to your day of arrival, so that we can plan, if available. Early check in requires that we have access to and are able to fully clean and prepare your accommodation following use by a prior Guest. To do so, we must have the time and resources to focus on that accommodation before any others. There may be a fee of 20% of the average daily rate. When you request, we will let you know the status and if a fee may apply. Thank you for your understanding!

We provide a contact-free check in with our Remote Lock secure entry doors and lock boxes. Your lock PIN code will be valid between the check in and check out times and days of your stay, and you will receive the code just prior to your arrival. Please plan to proceed directly to your accommodation in order to park and access your lodging. We will be sure to catch up with you soon and are available to help. Please note: On or after the day of check-in we will charge your card on file for the remaining balance of your stay. If you wish to use a different form of payment for the balance, please do let us know on or before check in.

We hope to greet you when you arrive, but if you do not see immediately, it is likely that we are helping another guest, working on the property, or off-site at another location. Please feel free to call us at the number below to assist you in getting settled in your accommodation.

• Guests wishing to alter or modify dates subject to availability are encouraged to call directly to arrange, as far in advance as possible. Any deviation from this policy is at the discretion of the property manager and will be fully reviewed with the Guest on a case by case basis; please contact us directly via phone.
  • Total cost of reservation will be charged at or before check-in.
  • In case of a customer “no-show”, the total price of the reservation will be charged and is non- refundable without express agreement from the Property.
  • Any refunds issued for cancellations of reservations paid for with a credit card are subject to a cancellation charge of 5% of the required deposit, to cover the cost of merchant services and processing for the refunded payment.
  • For your convenience, our courtesy ‘Re-Rental Policy Offer’ applies to and is an option for all cancellations and is described following the policy details.
• For stays between the 3rd weekend of September and mid-June:
  • 14 days or more advance notice for full refund
  • 7 days or more advance notice for 50% refund
  • Holiday & special event periods: 30 days notice for full refund, 15 days for 50% (if paid in full)
• For stays during the last week of June through the weekend after Labor Day:
  • Cancellation prior to April 15th are eligible for a full refund.
  • Greater than 30 days, 50% of the total reservation cost shall be considered non-refundable
  • If cancellation notice is less than 30 days prior to your stay, the full cost of the reservation is considered to be payable in full.
  • 3 bedroom cabin & house rental reservations will be charged in full in the event of cancellations less than 60 days prior, there are no refunds, except as below.
• Courtesy ‘Re-Rental Policy Pledge’ to our Guests:
  In the event of a cancellation that falls within a non-refundable deposit or full payment time frame, we will clear the dates and pledge to vigorously search for a replacement Guest. While we know that no Guest can replace our other valuable Guests in spirit, we do know also that our Guests and families value their dollar, and we earnestly wish to refund those payments, and to host a Guest that will have the benefit of and enjoy their stay with us during that time. We also prefer to rent and receive payment in-full, rather than a deposit, as we value our dollar as well! We always work hard to make sure our Guests, even those who must cancel, are well taken care of.

Full Kitchen: includes basic dinnerware and cookware, appliances, coffee maker (see below).

Efficiency Kitchen: includes microwave, coffee maker, mini-refrigerator, sink & countertop” (for CP reads: microwave, coffee maker, mini-refrigerator only).

Bathrooms: hair dryer, hand towels, body wash, shampoo, conditioner. Many units have a stand up shower only, some have a tub/ shower combo. Please refer to details on our website for further information.

Heating Systems: For specific details and instructions regarding your cabin’s heating operations, please see detailed section following the salutation of this letter.

Fireplaces: Please call for assistance at any time!! ALWAYS turn off or extinguish the flames in the fireplaces when you are not in the cabin, or have retired for the night. Please see individual information under “Fireplaces” section.

Coffee: Each accommodation has a 1 or 4 cup drip style coffee maker and we provide filter/coffee packets according to the size of the machine. If you are accustomed to espresso style drinks, such as “Starbucks” products, please note that this is the traditional style drip coffee, and will not look the like those beverages. If looking for espresso based drinks, we suggest Bear’s Cup or Sunrise Cafe in Bolton Landing (10 min),  Cafe Vero in Lake George Village (5 min), or Dunkin Donuts Warrensburg (5 min).  

LAUNDRY: Our on-site coin operated laundry machines located in our seasonal recreation/ community room are only available prior to or after the property is winterized for the season. They are usually available from late April to Mid-October. Please ask us for assistance.

Please remove your shoes at the door- your accommodation will stay much cleaner without the outdoors coming in. It is helpful to bring a pair of sandals or slippers to wear inside. This helps keep our “Adirondack” nature (pine needles, leaves, rain, snow & that tough mountain mud) out of your living space.

Our Wifi password is “adklodge“. We provide flat screen TVs with RoKu, Hulu TV, Disney+ and ESPN+ included. Our Eagle’s Nest includes Cable TV service as well in a couple of the TVs. Guests are also welcome to use their own streaming service accounts with our RoKu TVs. Please remember to sign out from your accounts. Most TVs turn on from the Roku remote. Occasionally, a companion remote for the TV directly is provided. There is also an “on/off” button the most TVs as well. Kindly note that internet outages occur in this area regularly (utility provider). Roku remotes are notorious for burning through batteries. Please let us know if you connectivity with the TV. If you find that the Wifi is not working on a device, please refresh your device first, prior to reporting the difficulty. This is often the trick. If this doesn’t work – please don’t call us – instead, contact my teenage children (Just kidding!!…We will contact them for you -ha).

As a reminder, we do not allow pets on-site without express owner permission. Any Guest found with an unregistered pet, if allowed to stay, will be charged 2x the normal Pet Fee for that accommodation. Any Pet Damages are chargeable in-full to the card on file.

• There is a pet fee. 
• If you wish to add a pet that was not previously registered with us, please contact us first. We allow a maximum of one pet per accommodation. 
• For dogs: size limit is 50 pounds 
• Pets are not allowed on furniture or bedding
• Pets cannot be left alone in the cabin unless crated
• Canine parents must pick up all dog business on the property. 
• Pets may not be walked on neighboring properties, and must be leashed at all times please! 
• Picked up business / scooper bags must not be left in the interior cabin trash can or outside the door in little bags- please put in one of the large receptacles outdoors.
• As a reminder, we do not allow pets on-site without express owner permission. Any Guest found with an unregistered Pet, if allowed to stay, will be charged 2x the normal Pet Fee for that accommodation. 
• The cost to cure any Pet Damages are chargeable in-full to the card on file.

Pool: Our regionally famous pool and deck area offers fountains that the kids will love (ask for them to be turned on!), a cabana for shaded relaxation, lounge chairs and a wonderful gathering place. The pool is heated, and open from Memorial Day through the second Sunday in September. Pool hours are 9am to 9pm. There are pets allowed in the pool area.

Pool guidelines: In keeping with NYS Health Department guidelines for our type of hotel and cabins property, there is no lifeguard on duty. We do not provide supervision for children in the pool-  please ensure that there are at least two adults present at all times, for the safety of your children and those of our other guests. Please also bring your own pool/ beach towels. Our pool is open from Memorial Day to September 10^th each year.

If you have reserved one of our Cabins # 16-24, 29, or 33, please remember to bring your own bath & pool towels. THANK YOU! For our lodge accommodations in rooms #1 – #15, Pines #25, 28, 30, 31, 32, and Hemlock #34 & 35, we provide bath towels in your accommodation, but do not offer a daily replacement during your stay. Please note, we do not have a pool side towel service. We regret that, like many mom and pop traditional Adirondack destinations, our small property does not have the space for the industrial size machines used by the large hotels to the wash and dry the hundreds of towels we would need daily – we are sorry for any inconveniences. We recommend families bring beach and pool towels in order to be best prepared to visit our pool, area beaches and local water attractions, keeping the hotel provided bath towels for personal grooming use. We do not provide housekeeping during your stay, however, if you have special requests please do let our staff know- we are pleased to accommodate! If you are staying in a cabin or an accommodation that includes a full kitchen, please do clean up your dishes and food waste. Trash can be removed to outside cans at any time. 

Between 9/15 – 6/15 all units include bath towels. 

Directions: From Exit 22 of the Adk Northway I-87, turn left onto Route 9N headed north, you will see the signs on the left, and the main access to the property is on Vito Rd (left off of Route 9N). For specific accommodations: Cabin 24 “Eagles Nest” is located up Vito Rd, past the parking lot main entrance, along the split rail fence up the hill, the first driveway at the end of the fence. The Pines & Hemlock section units follow on the left, and there are signs denoting each section. #28-32 are the next left after Eagle’s Nest (2nd left); #25 is a small 2 car parking spot after that (3rd left), and #33-35 are the 4th and last left hand driveways. Our fall /winter /spring accommodations are ALL on the left side of the road, above the main Lodge campus. Our recreation room is located on the south side of the office / Eagle’s Nest building, accessible from the lower level, or, from the upper door, to the right of the access to Eagle’s Nest #24. Game room hours are 9am to 10pm. It is not heated, but is available in the fall and spring, closed during the cold months.

For more detailed directions click here.

Parking Guide

Lynx Lookout Suites 1-6 – in front of rooms in upper lot

Bear’s Den & Fischer 7-13 – along Lake Shore Dr side of the Lodge building, spots are numbered, and along overflow parking on roadside of pool

Beaver Lodge 14 & Beaver Dam 15 – north side of Lodge, off Vito Rd

Cabins 16-24 – in front of cabin parallel to Vito Road, or in driveways as applicable

Owl 25 – in upper parking spot, 2 spaces, just above the building near front door

Kestral 28 – on shoulder of driveway, left side, below entrance along lower level of building

Chickadee 29 – two spots on right side of driveway, a paved parking area that faces the left side of the 29/30 building, and veers right between 29/30 and the Pines 25/28 building.

Cardinal 30 – proceed past the stairs for #30 on your right, to find a spot on the left shoulder of the driveway, directly across from the paved pathway to #30 (first floor entrance, front left corner)

​Kinglet 31 & Jay 32 – in parking just past the 2nd A-Frame building, down to left

​Wood Pecker 33 – upper driveway area against garage

Wren 34 – spot along patio area, facing short steps into porch, or, if your vehicle is too large, the left side of the driveway shoulder anywhere between Vito Rd and #34 is the easiest alternative. *Please take care not to block access for other cars passing through the driveway.

​Nuthatch 35 – any space past #34, in driveway. Has space all the way to garage at end

Cleanliness is our highest priority! Prior to your arrival, we undertake our 50 point cleaning procedure on every accommodation. However, we do not provide housekeeping during your stay. If you have special requests please do let our staff know- we may be able to accommodate. If you are staying in a cabin or an accommodation that includes a full kitchen, please wash your dishes and dispose of your food waste prior to departure. In order to keep costs affordable for our Guests, and manage staff resources, we anticipate that Guests will and have cleaned up after themselves in the kitchen. Please know that we do not inspect/re-wash individual dinnerware or cookware items stored in the cabinets between Guests. Trash can be removed to outside cans at any time.

Our cabins have several different heating types. Please contact us for assistance, however, here is a brief guide by cabin:

#16 & 17- Cooled by in-wall A/C, adjust with controls or remote. Heating: electric baseboard

#18 & 19 – Cooled by window A/C, ceiling fans. Heating: electric baseboard and space heaters.

#20 – Cooled by wall and window A/C. Heating: space heaters

#21 – Cooled by wall and window A/C. Heating: Propane gas space heater in living area. To start, simply follow instructions on the unit to light pilot. HOLD pilot button down for 30 seconds, then release. When pilot is light consistently, turn nob to “on” position and adjust to comfort. Please do not leave on when out for the day or night.

#24 – central heat & a/c. thermostat is on the wall in the hallway. Fan set to “auto” and desired temperature. Please do not use the wall mounted LP gas space heater, unless emergency. Wall a/c is also back up – do not use.

#25 – central heat & a/c. thermostat on the wall next to the TV. Fan set to “auto” and desired temperature.

#28 – central heat & a/c. However, the thermostat is located elsewhere in the building. We can adjust, and you may use supplemental baseboard heaters, thermostats are on the walls. PLEASE TURN THEM OFF WHEN YOU LEAVE – THANK YOU! Supplemental a/c unit mounted in the wall of the living room.

#29 – Ductless mini-split unit on top floor controlled by remote thermostat, mounted to wall. Additional heating on first floor with gas space heater in the living area, controls are on the unit.

#30 – Ductless mini-split unit in bedroom conditions the entire unit, controlled by remote thermostat, mounted to wall. Additional heating on first floor with gas space heater in the living area, controls are on the unit. Kindly shut this off when you leave. Electric baseboard units have been disabled.

#31 – Ductless mini-split unit in living area. Thermostat remote control mounted to wall. Electric baseboard units have been disabled.

#32 – Ductless mini-split unit on lower level conditions the entire chalet. Thermostat remote control mounted to wall. Electric heat is SUPPLEMENTAL and should only be used if necessary, and turned OFF when you leave.

#33 – Ductless mini-split unit in laundry area. Thermostat remote control mounted to wall. LP gas fireplace, see “Fireplaces” below for details. Electric baseboard units first floor have been disabled, however second floor units are used for supplemental. Please turn them off when rooms are not in use, and when you leave.

#34 – Cooling is by window air conditioner. Heating is a combination of the following: Our beautiful Heatilator fireplace insert also heats the cabin! This is controlled by a thermostat stored in a holster on the living room wall. You may adjust to temperature in winter by setting the thermostat. Operates best with fan speed on “2”. For decorative use as a fireplace, simply turn ‘on’ and ‘off’ using remote. Kindly turn off when not in use. The bedroom is heated by a LP gas space heater, simply set temperature to comfort! Kindly turn off the fireplace and turn down the bedroom space heater to the lowest setting before you check out. Electric baseboard heat is no longer in use. If you need assistance, please contact us right away!

#35 – Heated and cooled by a ductless mini-split on the back wall of the kitchen. Thermostat remote control mounted to wall, simply set the temperature to comfort. Settings are “cool” in summer and “heat” in colder temps. Fan should be automatic. Electric baseboard heaters are no longer in use.

#24 features a wood stove, please use only hardwood, open the flue when in use

#25 features a gas fireplace inside, controlled by the thermostat above and to the right of the stone hearth. Please use the numeric LED display to turn on and off by setting the temperature. To turn “on”, please set the temp to 75 degrees, to turn off, turn back down to 43 degrees. DO NOT adjust the gas shut off valve at the floor level, since, the pilot will have to be re-lit. On the deck is a propane fire table, light as you might a gas grill by turning on the propane underneath, pressing the dial and the ignitor button. When not in use, please turn off the propane at the tank.

#29 On the deck is a propane fire table, light as you might a gas grill by turning on the propane underneath, pressing the dial and the ignitor button. When not in use, please turn off the propane at the tank.

#33 Offers a gas fired cast iron stove. With the pilot on, simply open the panel underneath and turn the flame ‘ON’ and adjust from min to max. This will heat the cabin considerably when in use. Please turn off if you leave, but do not shut off the gas.

#34 Includes a propane gas Heatilator fireplace in a stone hearth. For fireplace use, simply turn remote “on” or “off”. You may also adjust fan speed. Please turn off when you are not using, or leave the cabin, for safety. During winter, please follow operators instructions under “Heating & Cooling Details” section.